What data do we collect?

AVA of Norway collects the following data:

  • Personal identification information (Name, email address, phone number, address, products bought).
How do we collect your data?

You directly provide AVA of Norway with most of the data that is collected. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

The data is saved in our CRM-systems Typeform, WooCommerce, Zendesk and Rambase. No data is collected without asking permission from you.

The basis of our treatment of data

Information about name, address, telephone, e-mail address, goods purchased is used to fulfill the purchase agreement. The basis for this treatment is Article 6 (b) of the Privacy Ordinance. Where you have consented, the information will also be used to provide you with information, offers and service in connection with your purchase via e-mail, telephone, and SMS. The basis for this treatment is the Privacy Ordinance Art 6 (a). You can at any time refuse to receive such information from us.

How will we use your data?

AVA of Norway collects your data so that we can:

  • Process your order, manage your account.
  • Email you with special offers on other products and services we think you might like.
How do we store your data?
AVA of Norway securely stores customer data on servers located both in the US and in the EU via a shared hosting environment. AVA of Norway respects EU law related to the proper handling of data being transferred elsewhere.
Marketing

AVA of Norway would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you can click unsubscribe in the received emails, or contact us at support@avaofnorway.com.

We will not send you emails without asking for consent.

What are your data protection rights?

At AVA of Norway, we like to make sure that you are fully aware of all your data protection rights.

Every user at our site is entitled to the following:

The right to access – You have the right to request AVA of Norway’s for copies of your personal data.

The right to recertification – You have the right to request that AVA of Norway correct any information you believe is inaccurate. You also have the right to request AVA of Norway to complete information you believe is incorrect.

The right to erasure – You have the right to request that AVA of Norway erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that AVA of Norway restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to AVA of Norway’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that AVA of Norway transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:

Our email: support@avaofnorway.com

Call us at: +47 553 80 035.

Or write us: AVA of Norway AS, Storebotn 67, 5309 Kleppestø Norway.

What are cookies?

Cookies are text files that are placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit www.allaboutcookies.org.

What types of cookies do we use?

Here at AVA of Norway we are using different types of cookies, our website https://avastore.co.uk/ uses:

Necessary – Cookies are essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Functional – Cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Performance – Cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Analytical – Cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Marketing – Cookies are used to provide visitors with relevant marketing campaigns. These cookies track visitors across websites and collect information to provide relevant marketing.

Other – Uncategorized cookies are those that are being analyzed and have not been classified into a category yet.

Google Tag Manager

Google Tag Manager handles tracking codes and refers to tracking layouts and tracking for third-party solutions such as Universal Analytics (Google Analytics), and is used for website optimization, and marketing services. All tracking codes are run and managed via Google Tag Manager.

 

Google Analytics

This analysis tool is used to study traffic, usage patterns, and trends on our websites. The data collected is used to optimize the user experience and customize the content of the website. Google’s policies for the use of Google Analytics do not collect personal information about you as a user. The data collected is stored on Google’s servers. We store data such as movements on the website and certain actions (e.g., if you use a form). All information is subject to Google’s Privacy Policy 

 

Facebook Pixel

Facebook Pixel is used to control and measure the effect of advertising on social media. By tracking the actions, the user performs on the site, we are able to improve advertising campaigns, create smart audiences, and drive remarketing. Facebook Pixel is also used for Instagram, Messenger, and the use of Facebook Pixel therefore also covers these channels. These media analysis tools give us access to statistics where we get to know which pages have been visited as a result of an advertising campaign, and which actions have been performed (order / contact form). This information is anonymized.

How to manage cookies?

You can set your browser to not accept cookies, to read more about this go to www.allaboutcookies.org. However, in a few cases, some of our website features may not function properly as a result.

Privacy policies of other websites

AVA of Norway UK Store contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

AVA of Norway keeps our privacy policy under regular review and places any updates on this website. This privacy policy was last updated 16. June 2021.

How to contact us

If you have any questions about AVA of Norway’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

AVA of Norway AS
Storebotn 67
5309 Kleppestø
Norway

E-post: support@avaofnorway.com
Telefon: +47 553 80 035
Company number: 815 105 222

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that AVA of Norway has not addressed your concern in a satisfactory manner, you may contact the Data Inspectorate (Datatilsynet). They require that a formal complaint be sent as a written inquiry to their postal address:

Datatilsynet
PO Box 458 Sentrum
0105 Oslo
Norway