WARRANTY IN SHORT
Register your purchase within 6 months of purchase. Do a service minimum every 5th year. AVA supports you with low price spare parts and DIY videos. Get help from AVA if you do not want to do it yourself.
WHY DID WE MAKE THE AVA OF NORWAY WARRANTY?
A recent EU report* shows that domestic pressure washers have too short lifespans. AVA thinks this cannot continue, and the cycle of “use and dispose” must be replaced with “maintain and repair.” We aim to reduce waste and over use as much as possible.
WE WANT EVERYONE TO BE ABLE TO REPAIR AND MAINTAIN THEIR AVA.
Just as one maintains their lawnmower or chainsaw, a pressure washer lasts much longer with regular maintenance. We want to help you make the process easy, simple, and affordable.
FOLLOW OUR SERVICE PROGRAM AND GET UP TO A 20 YEAR EXTENDED GUARANTEE.
We have created a warranty scheme where we cover up to twenty years, depending on product model. The only thing you need to do, is perform a service at least once every 5 years.
A 20 YEAR WARRANTY, HOW IS THAT POSSIBLE?
AVA believes we cannot continue to use and dispose products as we have become accustomed to. Together we can make products last longer. AVA builds products that are made to last and quality has influenced our design since day one. If you take care of your washer with regular service, the service life will increase considerably.
IS IT DIFFICULT TO SERVICE YOURSELF?
At avaofnorway.com/garanti you will find step by step videos and everything you need to service your machine. If this proves too difficult, you can get your service done at a service center.
WHAT IS COVERED BY THE CONSUMER GUARANTEE?
The guarantee covers the cost of parts and labor if for example your pressure washers motor, power transmission, or electrical components fail. You can think of it as coverage over all the things not covered via the service kits, where worn down parts such as valves and seals are replaced.
WHAT IS NOT COVERED BY THE CONSUMER GUARANTEE?
The pumps worn down parts are included in the service kits and are not covered. Accessories, for example hoses, pressure pistol, and nozzles are parts that wear down over time and are “used up” during use. If a nozzle has reached the end of its expected lifespan, it is not covered. All accessories are covered for up to 5 years if there is a manufacturing defect as stated in the Consumer Purchase Act.